Store Policies

Shipping policy

Items are shipped out within 5 to 10 days of your order depending on the item. 

Most products take about 3 days to process in addition to shipping times, which can take anywhere from 5 to 25 days. 

Handcrafted, original, custom and special order items can take up to 3 or 4 weeks to ship.   

Everything is carefully packaged in the safest format for the size and shape of the piece. We generally ship USPS with insurance and tracking for most things, unless a different carrier has a more cost effective solution and in the case of very large items.

Shipping charges apply for items shipping outside of the US and are calculated by weight and size. 

Refund policy

We strive to make sure that all items are represented as true as possible.  We would love to work out an exchange if for some reason you not happy with your item when it arrives. We try to be very clear about the item in advance so there isn't any confusion or misconceptions about any work and you will get what you expect. If there is something unexpected with your piece when you receive it, please let us know right away by contacting us:

Of course any item that arrives damaged will be replaced.

Damaged items must be returned to me for inspection within 7 days before I issue any refunds.

Original shipping cost is non refundable for returned items, except for damaged items.

EVERMYST AND KATRINA JONES is not responsible for un-deliverable, lost, stolen, weather damaged packages and packages not picked up.

Thank you and please contact me with any questions.

Privacy policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other use

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

Terms of service




By purchasing any item from 

, the buyer warrants that they are over the age of 18 and in compliance with local, state, federal and all applicable laws and is legally able to purchase these items. 

May not be held responsible for any non-compliance with these laws.

We reserve the right to refuse services and sales to anyone..


All products that are sold as apothecary, curios, or containing herbal/botanical ingredients are for entertainment and therefore 

EVERMYST AND KATRINA JONES makes no guarantees as to their level of effectiveness or results. 

Please use caution when you purchase any flammable products; candles, incense, herbs, charcoal, resins, etc., and never leave a fire unattended. 

EVERMYST AND KATRINA JONES is not responsible for any damage or injury to person or property resulting from the use of any item sold by EVERMYST AND KATRINA JONES
The buyer understands that he or she is responsible for the safe handling of all items purchased from EVERMYST AND KATRINA JONES.
No items sold through EVERMYST AND KATRINA JONES are for consumption by human or animal.

Metaphysical, herbal, mythical, and historical information is for personal educational, spiritual, inspirational, and entertainment purposes only. Mystical information on herbal or spiritual healing is not to be construed as prescription or healthcare information. See your physician or other healthcare practitioner for all ailments, disease and injury.

assumes NO liability for any use or misuse of this information.

Please keep any products containing Essential Oils, bath salts, resins, powders, herbs, or incense products in a secure place away from children and pets. The term ‘natural’ does not guarantee safety, read and follow instructions carefully.

IF YOU ARE PREGNANT, nursing or on medications please check with your family doctor before using any of 

EVERMYST AND KATRINA JONES products that contain oils, herbs, or incense as some herbs should not be used during pregnancy.

All information, content and product descriptions contained within this site are for reference purposes and are not intended to substitute advice given by a pharmacist, physician or other licensed health-care professional. You should NOT use this information for treating a health problem or disease or to make a self-diagnosis. Contact your health care provider immediately if you suspect that you have a medical problem.

Any home and hand curated and created product using natural ingredients,  still has the possibility of allergic reaction . If you experience any discomfort or abnormal reaction, discontinue use and consult a medical professional immediately.




Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.


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